Rma Form

WATERCOOL offers 24 months of warranty on all products (unless stated otherwise).

If you received a defect product or if there is a flaw during the warranty period, please send the product(s) back to us. We will exchange or repair the product (according to our terms of service and warranty claims). To provide a quick and correct repair / warranty to you, please follow these steps:

complete the attached form thoroughly
please add a copy of the completed form to the return shipment
please make sure that the products are packed carefully (attention: the product boxes are NOT shipping boxes)
please ship the product(s) to the address on the right
Attention: you will have to carry shipping cost, we will not accept freight collect packages

To return your products during the 14 days revocation period according to EU law, please also complete the attached form. This will guarantee a quick and smooth handling.

Reason for the complaint*
Error Description
We ask for a detailed and understandable description of the error. Descriptions like “does not work” are unfortunately not helpful for troubleshooting. Many Thanks!
CUSTOMER DATA
Company
Customer number
Name
Nachname
Email*
Phone
Rechnungsnummer
Date of invoice
DD dot MM dot YYYY
BANK DETAILS FOR REFUNDS

Notes: We will only reimburse credits using the same route as the original payment was made. With PayPal, however, refunds are only possible up to a maximum of 180 days after receipt of payment. If the payment via PayPal was made some time ago or was made by bank transfer, the following bank details must be given. In all other cases it is not necessary to provide bank details
Account owner
BIC
IBAN
*
- Consent*. I agree to the privacy policy .

CUSTOMER DATA

BANK DETAILS FOR REFUNDS