WATERCOOL offers 24 months of warranty on all products (unless stated otherwise).
If you received a defect product or if there is a flaw during the warranty period, please send the product(s) back to us. We will exchange or repair the product (according to our terms of service and warranty claims). To provide a quick and correct repair / warranty to you, please follow these steps:
- complete the attached form thoroughly
- please add a copy of the completed form to the return shipment
- please make sure that the products are packed carefully (attention: the product boxes are NOT shipping boxes)
- please ship the product(s) to the address on the right
- Attention: you will have to carry shipping cost, we will not accept freight collect packages
To return your products during the 14 days revocation period according to EU law, please also complete the attached form. This will guarantee a quick and smooth handling.