Dear support team. I've received the email from DHL. However, when I check the status online it says "Die Sendung wurde storniert", which means the shipment has been cancelled. Can you have a look into it and give me a feedback? Thanks!
your shipping address contained non-latin characters. Those had to be transferred manually so the shipping address is machine-readable. This manual interference, unfortunately, triggers a new process within DHL, so the first tracking code is corrupted, and a new one needs to be created. I just sent you the correct tracking via mail.
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