Order 12260

      Order 12260

      Neu

      Good morning.
      While I won't say I've been particularly patient with the lack of communication from you guys, I have waiting 14 days before posting on the forum.
      After about a week I started requesting updates from you, through the website, and did not receive one reply from approx 10 messages.
      Can you at least reply and advise when my order will be dispatched please?
      Many thanks
      Ian

      Neu

      Hi Ian,
      I'm sorry, I was out of office löast week and couldn't answer your mails then. When I came back, I first had to get an overview which order is scheduled for what. I'm happy that your order is now on its way.

      Re packing: We ship globally, and hence have a pretty vast experience with rough treatments by delivery guys. Usually, our padding is adequate. If you should have a defect on arrival still, please have the delivery guy sign it in! Then, report it to us at support@watercool.de (preferably with pictures) and we'll help you.
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