So it appears the original thread that I started regarding issues related to my order, 12068, has been scrubbed from the forum, so I am forced to start a new one! That in itself infuriates me! It's like you're trying to suppress free speech or something! WTH is going on there at Watercool? Is this an attempt to silence accounts of the terrible customer service I received? I placed my order on 12/18 and paid for it immediately! My order was "Closed" and "Viewed" the same day and has only just shown a status of "Invoiced" (whatever the hell that means) as of 03/07! As of right now, 17 business days and 23 calendar days have passed and I haven't received a shipping notification or even a response to the half dozen emails I have sent inquiring about the status of my order of 4 items (2 x Heatkiller Tube 200 Reservoirs and 2 x Heatkiller LED Stripes - Size S - White), which were listed on YOUR site as available, BTW! The utter disrespect that you show to your customers is down right disgusting! At the very least you guys could respond to our contact attempts if you aren't going to ship the things that we've already paid for in a timely fashion! The build that I needed the reservoirs for has come and gone. I was forced to source different reservoirs and lose money because I had already bought into your ecosystem of products prior to placing my order, all because you guys refuse to communicate! You make great products, but it isn't worth a damn if you can't keep your customers happy, and communication goes a long way in doing that! I feel as though I have been more than patient considering the circumstances! So for the last time, WTH is going on with order 12068? When can I expect it to be shipped? If you can't manage to respond in a timely manner, consider this as my formal request to cancel the order and issue me a refund!