RMA / return shipment

Watercool offers a 24-month warranty on all products. If you receive a faulty item, or if one or more items fail within the warranty period, you may return this item to us. We will then change or repair the item according to our general terms and conditions. To ensure quick and proper handling of the warranty process, please proceed as follows:

  • Package the item as you have received it
  • Fill in the RMA form
  • Send the item to the address found on the RMA form. Please note that carriage forward shipments will not be accepted.

If you return your shipment within the 14 day cancellation period (for german customers only), please use the RMA form as well to ensure quick processing.

Download the RMA form

The RMA form uses the PDF file format. You will need a PDF reader to open, read, and print it. If no PDF reader is installed on your PC, you can download one by clicking on the symbol below.